Subscription Churn Diagnostic
A structured review of cancellation signals, cohort behaviour, and product moments that push paying subscribers to leave.
Fee guidance
Fees reflect scope, data readiness, and the number of stakeholder interviews — not a monthly subscription to a product. Figures below are starting points for United Kingdom engagements.
Retention Health Review
A shorter assessment of early warning signs in renewals, trial conversion, and support tickets tied to cancellations.
Cancellation Pathway Audit
A close reading of the steps a subscriber takes to cancel, including copy, friction, and save offers that confuse more than they retain.
Cohort Exit Synthesis
Structured synthesis of exit interviews and cancellation notes so patterns across tenure cohorts become visible to the product team.
What changes an estimate
- Volume of exit notes requiring theme coding
- Number of cancellation pathways (self-serve, assisted, partner-sold)
- Need for an on-site kickoff in Todmorden or at your office
- Additional readout sessions for separate leadership groups
Payment notes
Most engagements invoice fifty percent on kickoff and the balance on delivery of the written report. Pricing on this page is informational; no checkout is offered here.
Travel within the United Kingdom for agreed on-site days is quoted separately when required.
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