Engagement
Cohort Exit Synthesis
Structured synthesis of exit interviews and cancellation notes so patterns across tenure cohorts become visible to the product team.
Who it is for
Customer success and research leads holding raw exit notes
Result
Theme map by cohort with quotes organised for product backlog discussion
What is included
- Coding of exit notes under agreed themes
- Cohort comparison tables
- Synthesis workshop with product stakeholders
What is excluded
- Running new interviews on your behalf unless separately scoped