Engagement
Cancellation Pathway Audit
A close reading of the steps a subscriber takes to cancel, including copy, friction, and save offers that confuse more than they retain.
Who it is for
Product and UX owners responsible for the leave flow
Result
Annotated pathway map with specific copy and step recommendations
What is included
- Live cancellation walkthrough with your team
- Annotated screens and wording notes
- Prioritised fix list for the pathway
What is excluded
- Visual redesign or engineering implementation