Flagship engagement
Subscription Churn Diagnostic
A structured review of cancellation signals, cohort behaviour, and product moments that push paying subscribers to leave.
Who it is for
Product, growth, and customer-success leads at subscription applications with measurable monthly or annual churn
Result
A written diagnostic report naming the primary churn drivers, ranked interventions, and a ninety-day action sequence your team can own
What is included
- Intake briefing and data readiness checklist
- Cancellation and downgrade pathway walkthrough
- Cohort and tenure pattern review with your analytics owner
- Stakeholder interviews across product, support, and billing
- Written diagnostic with ranked findings and suggested experiments
- Closing readout with your leadership group
What is excluded
- Ongoing analytics staffing or dashboard build-out
- Paid media campaigns or pricing redesign as a deliverable
- Access credentials managed on your behalf after the engagement ends